Upserve unlocks the customer payment data that Visa, MasterCard, American Express and Discover have been hoarding, and combines it with your existing POS data. 

Sales Analytics

• How many new vs. repeat customers walked through your doors last month? It costs 5x as much to a new customer than to keep an existing one. Track all repeat customers WITHOUT the need to sign up for a loyalty program.

• See what hours of the day typically have the highest average sales. Use this data to schedule your best staff accordingly.

• View sales data in a way that’s super easy to make sense of. No need to export and manipulate rows of POS data.

• Hover and click to view comparisons with last week, last quarter, last year or other periods.

Server Performance

• Create a personalized report card for each of your servers that shows a history of their performance in sales (itemized by category and menu item), covers, turn time, voids and discounts.

• Identify which servers need the most coaching right now – so you can take immediate action that will have the biggest impact your bottom line.

• Uncover the strengths and weaknesses of each server to see how they rank with their peers in selling specific menu items during certain shifts.

• Once you’ve done the coaching, arrange a server contest for some friendly competition. You can easily track how your team is progressing.

Menu Intelligence

• Understand how each menu item is performing at a glance.

• Combines POS and payment processing data to tell you which menu items turn the highest % of new customers into repeat customers —a previously unknowable statistic.

• The Magic Quadrant shows you in a single view, which menu items bring the most people back. Scroll over individual items to see detailed performance stats.

• Use this data to coach your servers to push the “Hidden Gems”—items that have a high customer retention/return rate, but you don’t sell a lot of.

• Menu engineering on it’s own isn’t effective without staff training. Upserve connects your menu’s performance with server performance.

Daily Digest Email

• No need to dig into the data: Get sent the most important tidbits.

• What happened last night? Upserve delivers the most important insights through an early-morning email called the Daily Digest.

• The Daily Digest is a powerful daily email with only the most vital info about your business such as sales, labor costs, menu performance, server performance and notes from managers.

Mobile App

• Upserve Live is an iOS and Android app designed to give you real-time access to your restaurant’s performance with intuitive analytics.

• Put your restaurant management software in your pocket. Track sales, labor costs, discounts and comps, historical performance, 86’d items and more--all in real time.

• Upserve Live lets you see every void or discount — and the reason for each one — directly in app. See what’s become comped, when, across servers, dishes or customers.

• Keep on top of multiple locations with a single tap.